Frequently Asked Questions

Typically, rental contracts require the tenant to take over utility payments. Additionally:

• If the lease is longer than one year, there is a legal obligation to notify the local municipality of the change in occupancy for Arnona (municipal tax) and water bills.

• For electricity and other utilities, it’s strongly advised that the incoming tenant ensures the previous tenant’s account is closed on time and registers with the authorities from their move-in date. This prevents authorities from attempting to collect the outgoing tenant’s debts from the current occupant.

• If you’re the outgoing tenant, make sure the incoming tenant assumes responsibility for the bills from their move-in date—this ensures you won’t be billed for the new tenant’s usage.

We serve both parties. Either the incoming or outgoing tenant can hire our services. The service is per property.

• We understand that most incoming tenants are also outgoing tenants from another property (wearing "two hats").

• Similarly, outgoing tenants often become incoming tenants elsewhere.

• We’re happy to assist both roles impartially, treating each property separately.

Ideally, the incoming tenant (who assumes payment responsibility) should complete the form.

• If the outgoing tenant fills it out, we’ll email the incoming tenant to request their details.

• Without these details, we can only revert the account registrations to the property owner—not transfer them to the new tenant.

Important clarification: Without the incoming tenant’s cooperation, we cannot guarantee the transfer. We can only revert registrations to the property owner.

• If you’ve purchased our bill transfer service, we’ll notify you once the process is complete (typically 5–14 business days, depending on the municipality).

Absolutely! You can purchase our "Debt-Free Property Certificate" service:

• We verify with authorities that no debts remain as of your move-out date.

• If confirmed, we’ll issue a digital certificate (printable or PDF) and send it to your landlord.

• If you suspect unpaid debts, you can submit a "Final Bill Request" form, and we’ll settle them with the relevant authorities.

If you’ve used our bill transfer service, we’ll notify you upon completion.

• You can also request a "Holder Registration Certificate" to confirm your registration with authorities from your lease start date.

• We’ll provide a digital certificate (PDF/printable) and can send it to your landlord if needed.

Yes! Purchase our "Holder Registration Certificate" service:

• We confirm with authorities that you’re registered as the occupant from your lease start date.

• You’ll receive a digital certificate (PDF/printable), which we can also send to your landlord.

Yes! We help buyers and sellers streamline utility transfers and debt verification during property sales.

1. Debt Clearance Verification for Buyers

• Municipalities only confirm Arnona (property tax) debts—other utilities rely on the seller’s declaration.

• Our "Debt Status Report" ensures the property is free of hidden debts (electricity, water, gas, Arnona) as of the sale date.

• You receive a digital certificate (PDF/printable) confirming:
  ✅ No outstanding debts (we verify with all authorities).
  ❌ Privacy law compliance: We cannot disclose debt amounts—only confirm if debts exist.

2. Utility Transfers During Sales

• We handle transfers for:

  • Second-hand apartments.

  • New constructions (only after Form 4 is issued).

• Who submits the request?

  • Ideally, the buyer (who assumes bill responsibility).

  • If the seller initiates, we’ll email the buyer to complete their details—no transfer occurs without buyer confirmation.

3. Rented Properties During Sales

• We update ownership registration from seller to buyer.

• Tenants must already be registered as occupants with utility providers.

• Verify tenant registration with our "Holder Registration Certificate":

  • Confirms tenants are legally responsible for bills per their lease.

  • Provides a digital certificate (PDF/printable) as proof.